Troubleshooting

"Blocked: bot challenge" — your CDN or checkout protection blocked the scanner. Allow-list our user agent (see About our scanner).

"No product page was found" — set a product URL in Store → Settings.

"Add to cart could not be operated" — the product may require options we could not select (custom configurators, sold-out variants). Choose a simple product in settings.

"The cart page shows as empty" — the cart may rely on cookies blocked by a consent banner or on a different domain. Contact support with the store URL.

Scan failed: site could not be reached — check the URL, DNS and that the site answers publicly on port 443.