The European Accessibility Act and e-commerce
Since 28 June 2025, the national laws transposing Directive (EU) 2019/882 apply to e-commerce services offered to consumers in the EU — including identification, security and payment functions.
General information only — not legal advice. Always check the national law of the countries you sell to and consult a qualified adviser.
Who
Businesses providing e-commerce services to EU consumers. Micro-enterprises providing services (fewer than 10 employees and ≤ €2M turnover or balance sheet) are exempt.
What
Perceivable, operable, understandable and robust websites and apps — in practice assessed against EN 301 549, which incorporates WCAG success criteria.
Checkout
Identification, security and payment functions delivered as part of the service must be accessible, and accessibility information about products must be provided when available.
National transpositions (selection)
| Country | Main national text | Authority (services) |
|---|---|---|
| France | Loi n° 2023-171 (art. 16) and Décret n° 2023-931 | DGCCRF (consumer protection) for services |
| Germany | Barrierefreiheitsstärkungsgesetz (BFSG) and BFSGV | Market surveillance authorities of the Länder |
| Italy | Decreto Legislativo 82/2022 | AgID for services |
| Spain | Ley 11/2023 | Designated national/regional authorities |
| Netherlands | Implementatiewet toegankelijkheidsvoorschriften producten en diensten | ACM for many services |
| Ireland | S.I. No. 636 of 2023 | CCPC and sector regulators |
Verify on the official list of national transposition measures (EUR-Lex); texts and authorities can change.
Where to start
Read our complete EAA guide for online stores and the checkout checklist, then test your purchase journey: